Returns & Refund Policy

Our returns & refund policy lasts 30 days. If 30 days elapse since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.

Late or missing refunds (if applicable)
If you haven’t received your expected refund, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at admin@1stvitality.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@1stvitality.co.uk and send your item to: 1stVitality, 12 Clock Tower, The Galleries, BRENTWOOD, Essex CM14 5GF, UK.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 1stVitality, 12 Clock Tower, The Galleries, BRENTWOOD, Essex CM14 5GF, UK.

You are responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item unless it requires a signature and sent with a recognised UK courier.

Feel Free To Call Me If You'ld Prefer...

Hi, I'm Heather and if you wish to discuss your needs prior to purchase then I'd be delighted to help. If you;ld like to leave me a message then simply click the green "Send Voicemail" tab on the right of your screen and I'll return your call or email or alternatively you may call me free on 0800 2989650 or +441728 726092 if you're calling from outside of the UK.

Remember, help is only a call away - it's always my pleasure to help you. :)

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